Platforms
One monitor, wherever you sell
Same rules, same alerts, same reporting on every platform. Only the connector that reads your store changes.
Where it runs
Shopify
The one most stores arrive on, and the one that has been running the longest. Installs from the Shopify App Store in about a minute, reads the last 60 days of orders on the way in, and bills through Shopify on your existing store invoice. Nothing to configure and nothing to generate.
- Install
- One click, from the App Store
- Permissions
read_orders, nothing else- Billing
- On your Shopify invoice
- History read on install
- 60 days
And everywhere else you sell
Same rules, same alert lifecycle, same reporting. These connect with read-only credentials you generate in your own admin — there is no plugin or app to install on any of them.
BigCommerce
Connect with a read-only store API token. Their Transactions API reports gateway, status and transaction id per payment, so every rule works exactly as it does on Shopify.
WooCommerce
Connect with read-only REST API keys from your WordPress admin. Monitoring runs on our servers, so it keeps working on a quiet store where WordPress’ own scheduler would not.
Shopware
Connect with an integration’s client id and secret. Shopware keeps a state machine on every payment and every refund, which is exactly the second record this product exists to read.
Why it transfers
The gap is not a Shopify problem
Every platform separates the refund record from the payment that fulfils it, because the payment belongs to the gateway rather than the shop. The symptoms differ — on WooCommerce more of the pain is orders stuck in pending payment and failed subscription renewals — but the shape is identical: something that should have completed, didn’t, and nothing told anyone.
That is why this is called Order Exceptions rather than something narrower. Failed refunds are the first thing we watch, not the last.
The detection rules, the alert lifecycle and the reporting are shared code, written once and used by every platform. Bringing a new one on is a connector, not a second product.
Every connector here is finished and live. The Shopify one has simply been running the longest and has seen the most stores; if you hit a rough edge on any of the others we would far rather hear about it than have you find it quietly. Start on the free plan and see what it finds.
Connect a store
Shopify installs from the App Store. Everything else connects with read-only credentials you generate yourself, in about the same minute.